LAST UPDATED AT: SEP 24, 2023
Privacy Policy
Introduction
Welcome to Gabster! Gabster.ai is operated by Atom United LLC (“Company”, “us”, “we”, or “our”). Protecting your privacy is at the heart of what we do. This Privacy Policy outlines how we collect, use, and safeguard your information.
By using Gabster’s services, you agree to the practices described in this policy. We may update this Privacy Policy periodically, and any changes will be communicated to you via email or notifications on our platform.
Definitions
AI Agent Data: Information processed by Gabster’s AI agents, including user interactions and chatbot training data.
Personal Data: Information about an identifiable individual, such as name, email, or contact details.
Usage Data: Data collected automatically, such as IP addresses, device types, and interaction details.
Cookies: Small files stored on your device that track your activity.
Data Controller: The entity responsible for determining how and why personal data is processed.
Data Processor: Entities that process personal data on behalf of the Data Controller.
User: The individual using Gabster’s services.
3. Information We Collect
We collect the following types of data to provide and improve our services:
Personal Data:
Name and contact details (email, phone number).
Account details for service access.
Usage Data:
IP address, browser type, and session durations.
Interaction logs and platform navigation behavior.
AI Agent Data:
Chatbot training inputs such as uploaded documents and user queries.
Data from interactions across integrated channels (e.g., WhatsApp, Slack).
4. How We Use Your Information
Gabster uses the collected information for the following purposes:
Delivering, maintaining, and improving the platform.
Personalizing user experiences and enhancing AI agent performance.
Conducting analytics to optimize customer service and product features.
Communicating updates, offers, and relevant announcements.
Ensuring platform security and compliance with applicable laws.
5. Data Storage and Retention
our data is securely stored in globally distributed servers compliant with GDPR regulations. Data retention periods are as follows:
Personal Data: Retained as long as your account is active or as required by legal obligations.
Usage Data: Retained for operational analytics, typically for up to 24 months.
AI Agent Data: Retained for the duration of the service and deleted upon your request.
6. Cookies and Tracking Technologies
Gabster uses cookies to enhance user experience. Types of cookies we use:
Session Cookies: To manage active sessions.
Preference Cookies: To remember your preferences.
Security Cookies: To maintain a secure environment.
Analytics Cookies: To track performance and improve services.
You can manage cookie settings through your browser, but some functionalities may be limited if cookies are disabled.
7. How We Share Your Data
We share your data only with trusted service providers and under strict confidentiality. Examples include:
Third-Party Service Providers:
OpenAI for AI responses.
Google Cloud for secure data storage.
HubSpot for CRM functionality.
Data sharing is limited to operational needs and governed by data processing agreements.
8. Security Measures
We employ industry-standard security protocols to protect your data:
End-to-end encryption during data transmission and storage.
Role-based access controls and secure authentication.
AI-specific security measures, such as Retrieval-Augmented Generation (RAG), to avoid data misuse.
9. Data Subject Rights
Gabster is fully compliant with GDPR and similar data protection laws. As a user, you have the following rights:
Access and Correction: Request access to your data or make corrections.
Deletion: Request data erasure, subject to legal or operational obligations.
Objection and Restriction: Object to certain processing activities or request restrictions.
Data Portability: Receive your data in a structured, machine-readable format.
To exercise these rights, contact us at contact@gabster.ai.
10. International Data Transfers
Gabster operates globally, and your data may be transferred across regions. All transfers comply with international data protection laws, including GDPR. We use Standard Contractual Clauses to ensure compliance and protection.
11. Third-Party Services and Integrations
Gabster supports various integrations to enhance functionality:
Communication Platforms: WhatsApp, Slack, LinkedIn, and more.
File Storage: Google Drive, Dropbox.
CRM Systems: HubSpot, Zendesk.
All integrations adhere to their respective privacy policies.
12. Your Choices and Controls
You have full control over your data:
Opt-out of communications or marketing materials.
Configure data deletion preferences through account settings.
Disable tracking technologies like cookies through your browser.
13. Children’s Privacy
abster is not intended for individuals under 18. We do not knowingly collect data from minors. If a minor’s data is identified, it will be promptly removed.
14. Changes to This Privacy Policy
This Privacy Policy is subject to updates. Changes will be communicated via email or platform notifications, with a revised “effective date” provided.
15. Contact Us
For privacy-related inquiries or to exercise your rights, contact us:
Email: contact@gabster.ai
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